Due to the handmade and custom nature of our crochet goods, we generally cannot accept returns or issue refunds. If items arrive damaged, please contact us within 7 days.
We use natural, eco-friendly fibers such as cotton, bamboo, and wool. If you have allergies or preferences, do let us know when ordering.
Hand wash your crochet items gently with mild detergent in cold water, then lay flat to dry to maintain shape and softness.
We ship worldwide using trusted carriers with tracking. Shipping times vary by location, typically 5-14 business days. Please allow extra time for custom orders. Damaged products must be reported within 7 days for replacement consideration.
By accessing or using Custom Crochet's services, you agree to be bound by these Terms of Service.
Custom Crochet provides handmade crochet products and custom order services. All items are made-to-order unless otherwise specified.
Custom orders require consultation and approval before production begins. We reserve the right to refuse any order.
All prices are in PKR. Custom order quotes are valid for 7 days. Full payment is required before production begins.
Delivery times are estimates only. We are not responsible for delays caused by shipping carriers.
We implement security measures to protect your personal information. Payment details are processed through secure third-party providers.
We do not sell your information. Data may be shared with shipping carriers only as necessary to fulfill orders.
Due to the handmade nature of our products, custom orders cannot be returned or refunded unless defective.
May be returned within 14 days of receipt if unused and in original condition. Buyer pays return shipping.
Contact us within 48 hours of delivery with photos of damaged items for replacement or refund.
Refunds are processed within 7 business days and issued to the original payment method.